Terms of Service

Nuru Massage Spa Athens

1. Acceptance of the Terms

By accessing our website, booking an appointment, or purchasing our services, clients accept these Terms of Service, as well as the Cancellation and Refund Policy.

2. Services Provided

Nuru Massage Spa Athens provides professional massage, relaxation, and wellness services, exclusively by appointment.

Services are provided in accordance with their published descriptions, availability, and the confirmed booking details.

Customers must be at least 18 years old to make a booking or receive our services.

3. Bookings and Payments

Scheduling an appointment may require an advance payment via the approved payment providers with whom we partner.

Customers agree to provide accurate booking and contact details and confirm that they have the legal authorization to use the selected payment method.

Payment confirmation does not limit our right to verify booking details or to investigate suspicious, unauthorized transactions.

4. Customer Identification

For security and fraud prevention purposes, we may request reasonable verification of the customer’s identity or payment authorization, where permitted by applicable law.

We do not ask customers to disclose their full bank card number, their personal PIN, or their card security codes.

Any personal data collected is processed in accordance with applicable personal data protection legislation and our Privacy Policy.

5. Arrival and Completion of Services

Clients are responsible for arriving on time for their scheduled appointment.

Services are considered completed when the agreed-upon session or treatment has actually been provided.

We reserve the right to maintain the necessary records of bookings, payments, and client attendance for legitimate business purposes and for the resolution of potential disputes.

6. Cancellations and Refunds

All cancellations, requests to reschedule appointments, late arrivals, no-shows, and refund requests are governed by the published Cancellation and Refund Policy.

As a general rule, services that have been completed in accordance with the agreed terms are not subject to a refund, without prejudice to the rights provided for under applicable consumer protection legislation.

7. Payment Disputes and Fraud Prevention

Customers are encouraged to contact us directly in case of any questions regarding charges or if they suspect an incorrect payment.

We reserve the right to provide relevant evidence of bookings, transactions, and the provision of services to payment service providers, financial institutions, or competent authorities, in the context of investigating disputed transactions and in accordance with applicable law.

Nothing in these Terms limits the customer’s right to report unauthorized transactions or to exercise legal rights regarding chargebacks and consumer protection.

8. Customer Behavior

Customers are expected to treat our staff with respect and to comply with reasonable health, safety, and hygiene requirements.

We reserve the right to refuse or discontinue the provision of services in cases of threatening, offensive, illegal, or dangerous behavior, in accordance with applicable law.

9. Liability

We take all reasonable measures to ensure the safe and professional provision of our services.

Nothing in these Terms excludes or limits liabilities or consumer rights that, by law, cannot be excluded or limited.

10. Applicable Law

These Terms are governed by Greek law, without prejudice to mandatory European Union provisions regarding consumer protection.

Customers retain all mandatory legal rights granted to them by applicable legislation.

11. Contact

For any questions regarding bookings, payments, cancellations, or these Terms of Service, customers may contact us using the official contact details published on our website.

Nuru Massage Spa Athens
Athens, Greece